Applications unable to request permission to access webcam or microphone
29th Jan 2021A client’s Mac, when running Zoom, was unable to grant access for the webcam and microphone. Normally the first time you open an application such…
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useful tips
Working with Text
19th Mar 2015With each new version of OS X, working with text becomes easier and faster. Here are a few of the time-saving tips I’ve picked up…
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Apple Mail Message Viewer Disappears on Launch and Won’t Open
14th Nov 2014A client’s MacPro with OS X Yosemite and Apple Mail was experiencing an issue where the Message Viewer would appear briefly when Mail was opened,…
Read more...Disable transparency in OS X 10.10. Yosemite
25th Jul 2014For those not liking transparency in the latest version of OS X 10.10 Yosemite, you can switch it off here : Apple menu > System…
Read more...Hidden User Library folder after Lion 10.7 upgrade
21st Jul 2011If you’ve lost the Library folder from your User’s home folder after an upgrade to the new OS X 10.7 Lion, open Terminal (Applications >…
Read more...Mac Defender / Mac Protector fake antivirus for Mac OS X
14th May 2011A trojan has surfaced that is targeting Mac users, called Mac Defender or most recently Mac Protector. It is triggered by javascript embedded in a…
Read more...Open .wps Microsoft Works Files on Mac OS X
3rd May 2011If you’ve switched to a Mac and find that even Microsoft Office 2003, Office 2008 or Office 2011 are unable to open your old .wps…
Read more...IMAP/SMTP Password rejected by Google Apps hosted domain
24th Feb 2011If the Unlock Captcha command doesn’t allow your IMAP client to authenticate properly and Google is still refusing your password, check if you’ve enabled the…
Read more...BBC iPlayer Desktop launches with no window on OS X
22nd Feb 2011Problem : BBC iPlayer Desktop application launches but doesn’t display the downloads window. Selecting About BBC iPlayer Desktop shows only a blank window Fix :…
Read more...iPhone 2011 alarm clock bug
1st Jan 2011Until Apple have fixed the bug which has broken the iPhone’s alarm clock in 2011 (thousands of people oversleeping in Tokyo), setting a day/few days…
Read more...Google Apps error with Apple Mail – invalid credentials
24th Dec 2010If Apple Mail is constantly returning the error “invalid credentials failure” while authenticating to a Google Apps hosted IMAP account, try the following : Unlock…
Read more...Apple Mail unable to send or receive – stuck syncing a Gmail or other IMAP account
17th Dec 2010If Apple Mail is stuck synchronising changes to a Gmail or other IMAP server (especially if you’ve just sent a 40MB attachment to someone) it…
Read more...Connecting to an NTL Business 2020 router
15th Dec 2010If you’re lucky enough to need to admin one of these fine specimens of technology and have the time to wait 2 minutes for each…
Read more...Windows Server 2008 Small Business Edition : BOOTMGR still missing even after rebuilding the boot record
5th Dec 2010A Server running Windows Server 2008 Small Business Edition refused to boot with the error : BOOTMGR is missing After following the standard fixes such…
Read more...Apple Mail downloading the same email repeatedly
3rd Dec 2010If Apple Mail is repeatedly downloading the same emails without deleting them from the server: Quit Mail Navigate to the following folder : (your home…
Read more...Apple Mail : HTML signatures with externally hosted images
30th Nov 2010To set an html signature: Create a new signature in Mail, can be blank > attach the signature to whichever account you want to use…
Read more...iTunes sync error with iPhone/iPad/iPod : required file or folder cannot be found
15th Nov 2010Syncing an iPhone to iTunes 10.1 I was today hit with the error message “the required file cannot be found” when syncing pictures from iPhoto….
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