MacOS 10.9, 10.10 and 10.11 unable to browse to encrypted websites
29th Oct 2021Since the expiry of a key root certificate used to authenticate websites in Sept 2021, older versions of macOS such as 9 Mavericks,10 Yosemite and…
Read more...
macOS Big Sur network shares with invisible Word files
24th Sep 2021A client reported a new and unusual error. She was connecting to her office server, a MacMini running macOS 10.10, and saving Microsoft Word files,…
Read more...
Applications unable to request permission to access webcam or microphone
29th Jan 2021A client’s Mac, when running Zoom, was unable to grant access for the webcam and microphone. Normally the first time you open an application such…
Read more...
Downloading Older Versions of macOS
26th Oct 2019Apple’s App Store will only show you the most recent version of macOS by default, currently Monterey. To download & install previous versions you can…
Read more...
Teamviewer and Catalina’s new Security Settings
9th Oct 2019When using Teamviewer or Skype with Catalina, I had been unable to see anything on the desktop except for the menubar. This is due to…
Read more...
MacBook Pro 13″ Glass Repair
13th Jul 2018A client brought us their MacBook Pro 13″ with a cracked glass, the LCD was working perfectly. Apple’s only recommendation for a MacBook Pro 13″…
Read more...
Delay/Freeze accessing saved passwords in Safari on MacBook Pro with Touch ID
27th Feb 2017On taking delivery of my new 2016 MacBook Pro with TouchBar and Touch ID, initially I was blown away by the performance of the machine….
Read more...
Outlook.com Rules and Mail Filtering with Aliases
5th Dec 2016A client reported that rules he had set up on Outlook.com didn’t appear to be working. He wanted to automatically filter email sent to two…
Read more...
Spam appointments appearing in iCloud Calendar
27th Nov 2016A number of clients have reported recently being invited to spam appointments in iCloud calendar, mostly relating to RayBan sales. It’s a particularly frustrating issue…
Read more...
OS X 10.11 El Capitan Upgrade : Mail Stuck in Sending Loop
20th Oct 2015Several clients have now reported the same issue after upgrading to OS X 10.11, Mail is immediately stuck in a loop sending emails. A blank…
Read more...
Photoshop error : Write Access Not Granted
10th Aug 2015A number of clients have reported errors when saving a file using Photoshop on OS 10.9 or above, especially when connected to an OS X…
Read more...
“Mac Security Warning” Popup : A Fake Tech Support Scam
4th Jul 2015There’s a security scam doing the rounds at the moment. Not one of those annoying hoaxes where someone’s Aunt’s cleaner’s dog’s best friend was contacted…
Read more...
Working with Text
19th Mar 2015With each new version of OS X, working with text becomes easier and faster. Here are a few of the time-saving tips I’ve picked up…
Read more...
Font problems when exporting to a PDF under OS X Yosemite
4th Dec 2014A client reported that exporting a PDF from any application under OS X Yosemite (10.10 or 10.10.1) her fonts were becoming corrupted and appearing incorrectly….
Read more...
Apple Mail Message Viewer Disappears on Launch and Won’t Open
14th Nov 2014A client’s MacPro with OS X Yosemite and Apple Mail was experiencing an issue where the Message Viewer would appear briefly when Mail was opened,…
Read more...
MacBook Pro 2011 Graphics Fault – A Possible Fix? [Update : Apple Repaired]
1st Nov 2014The 2011 MacBook Pro appears to have a common fault with the soldering on the graphics chip, which degrades over time. Reflowing the chip appears to help
Read more...
iPhone 4S wifi broken or won’t switch on
29th Oct 2014A number of clients have reported recently that their iPhone 4S suddenly isn’t able to join a wifi network, with the Wifi On/Off button completely…
Read more...OS X Server 3.2.1 update breaks PostgreSQL
22nd Sep 2014The OS X Server 3.2.1 just released appears to break PostgreSQL during the update process. The new version of Postgresql installed (9.3.x over 9.2.x) contains…
Read more...Illustrator CS6 requires a Java runtime under OS X 10.10 Yosemite
26th Jul 2014When opening Illustrator CS6 under OS X 10.10 Yosemite, a dialog box appears with the following warning : Under Yosemite, Java 8 is the only…
Read more...Disable transparency in OS X 10.10. Yosemite
25th Jul 2014For those not liking transparency in the latest version of OS X 10.10 Yosemite, you can switch it off here : Apple menu > System…
Read more...Mac OS Finder stuck in crash loop
23rd Jun 2014A client’s MacBook was experiencing an issue with Finder repeatedly crashing, with a notice : Finder has experienced a problem, do you want to reopen…
Read more...Apple Mail accounts offline unexpectedly using OS X Server
10th Jun 2014Using OS X 10.9.3 with OS X Server 3, a client’s email account suddenly stopped working, with Apple Mail showing the lightning bolt icon next…
Read more...Hidden User Library folder after Lion 10.7 upgrade
21st Jul 2011If you’ve lost the Library folder from your User’s home folder after an upgrade to the new OS X 10.7 Lion, open Terminal (Applications >…
Read more...Mac Defender / Mac Protector fake antivirus for Mac OS X
14th May 2011A trojan has surfaced that is targeting Mac users, called Mac Defender or most recently Mac Protector. It is triggered by javascript embedded in a…
Read more...Open .wps Microsoft Works Files on Mac OS X
3rd May 2011If you’ve switched to a Mac and find that even Microsoft Office 2003, Office 2008 or Office 2011 are unable to open your old .wps…
Read more...IMAP/SMTP Password rejected by Google Apps hosted domain
24th Feb 2011If the Unlock Captcha command doesn’t allow your IMAP client to authenticate properly and Google is still refusing your password, check if you’ve enabled the…
Read more...BBC iPlayer Desktop launches with no window on OS X
22nd Feb 2011Problem : BBC iPlayer Desktop application launches but doesn’t display the downloads window. Selecting About BBC iPlayer Desktop shows only a blank window Fix :…
Read more...iPhone 2011 alarm clock bug
1st Jan 2011Until Apple have fixed the bug which has broken the iPhone’s alarm clock in 2011 (thousands of people oversleeping in Tokyo), setting a day/few days…
Read more...Google Apps error with Apple Mail – invalid credentials
24th Dec 2010If Apple Mail is constantly returning the error “invalid credentials failure” while authenticating to a Google Apps hosted IMAP account, try the following : Unlock…
Read more...Apple Mail unable to send or receive – stuck syncing a Gmail or other IMAP account
17th Dec 2010If Apple Mail is stuck synchronising changes to a Gmail or other IMAP server (especially if you’ve just sent a 40MB attachment to someone) it…
Read more...Connecting to an NTL Business 2020 router
15th Dec 2010If you’re lucky enough to need to admin one of these fine specimens of technology and have the time to wait 2 minutes for each…
Read more...Windows Server 2008 Small Business Edition : BOOTMGR still missing even after rebuilding the boot record
5th Dec 2010A Server running Windows Server 2008 Small Business Edition refused to boot with the error : BOOTMGR is missing After following the standard fixes such…
Read more...Apple Mail downloading the same email repeatedly
3rd Dec 2010If Apple Mail is repeatedly downloading the same emails without deleting them from the server: Quit Mail Navigate to the following folder : (your home…
Read more...Apple Mail : HTML signatures with externally hosted images
30th Nov 2010To set an html signature: Create a new signature in Mail, can be blank > attach the signature to whichever account you want to use…
Read more...iTunes sync error with iPhone/iPad/iPod : required file or folder cannot be found
15th Nov 2010Syncing an iPhone to iTunes 10.1 I was today hit with the error message “the required file cannot be found” when syncing pictures from iPhoto….
Read more...